Shipping policy
Shipping Details
All orders ship from Denver, Colorado (USA) using USPS, ePost, UPS, or similar carriers.
Processing Time
Please allow 2–3 business days for order processing before shipment. Processing times may be longer during high-volume periods or promotions.
Estimated Delivery Times
Delivery times are estimates provided by the carrier and may vary.
United States: Up to 2 weeks (most orders arrive sooner)
International: 1–6 weeks, depending on destination and customs processing
Tracking Your Order
If you selected a trackable shipping option, you can monitor your shipment using the links below. Tracking information will be emailed once your order ships.
U.S. Orders: Track at usps.com
Canada & International Orders: Track at epgtrack.com
International Orders & Duties
International orders do not include customs duties, taxes, or import fees.
If applicable, your local postal service or customs authority will contact you directly with instructions for payment and delivery.
Important Notes
Once an order has been handed off to the carrier, EPROM is not responsible for lost, stolen, or undelivered packages.
Delivery delays caused by the carrier, customs, or local postal services are outside of our control.
Need Help?
If you have any questions or concerns about your order, please contact us at support@merchsupport.net.